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Testimonials

I couldn't be happier with New Generation. We are full-timers, so we don't always have time to bring the house in for repairs. But when the floor of our slide started retracting *without* the rest of the slide, we knew we needed some real professionals.

We tried some guys up the road, Hannah RV. They kept the thing for over a week and never looked at it. On my third call they said they still haven't touched it. Eleven minutes later they called me back sand said the trailer was totaled, couldn't be fixed, nothing could be done with it because working on it was pointless. They wanted $150 diagnostic, please. We picked up our trailer, I got them to drop the diagnostic, and we drove to New Generation for a second opinion.

They treated us like people, looked at the issue, said they could do it, quoted us a reasonable price, and gave us a rough estimate on time (a few days). They replaced the dreadful fiberboard with plywood, just as I asked. It ended up taking a couple of days longer because they had ordered out for an extra weather layer to repel moisture in the future. Awesomeness. And while they waited for the extra layer they also fixed our leaning refrigerator and reattached our cabinet to the wall. Brilliant! Their carpenter is a first rate man, clean workshop and a great brain. He walked us through all the repairs, and we couldn't have been happier with the work. Good repair is a jewel, treat it right! Great shop!

Susan C.

From the moment we walked in to the moment we drove out it was nothing short of excellent customer service, focused on our families' needs, wants and budget.

Joe Nepras was our salesman but within 15 minutes of talking to us we felt like he was a long lost friend. While we filled out paperwork and spoke with Jeff the finance guru, Joe played with our 3 children ages 10, 8, & 4. He helped our children explore various other models we had looked at and then showed our kids the travel trailer we were purchasing.

Mark the owner is truly a man of his word and a man of God!!!! They exceeded our expiation a by giving us an honest and fair value for our trade in.

All three men were nothing short of AMAZING!!! Joe, Jeff and Mark went above and beyond to ensure we got a travel trailer for not just now but for the future. New Gen RV has gained customers for life. And if anyone we know is looking or even discussing buying a camper, I will personally drive them there.

Andy N.

Every time I come here the staff is very friendly! Mark the owner is very honest and personable! I get all my service work done here- in and out in a jiffy. Top notch-highly recommended!

John G.

We took our trailer in for repair. Paid the diagnostic fee. We were given a date when it would be looked at, when it should be done. Several days later, not even looked at yet. We were pretty frustrated by then, thought we were getting the runaround. Long story short, some miscommunication happened within the shop. However, things were quickly rectified. Our trailer was fixed; work done above and beyond what we expected. All was made right, and we appreciate that the owner and employees worked together to do this!

Laurie O.

Great RV shopping experience. We knew what we wanted and ordered it off-season at the best possible price. Saved lots of $$ over other dealer prices and experienced very personalized service. Very reputable company, treated us great. Highly recommend.

Deena G.

Decided to upgrade my travel trailer and had researched several Fun Finder models. New Generation RV had several available right on the lot to look at. Our salesman Tom was fantastic, gave us a thorough tour of the RB21 model and answered all of our questions. The sales manager Jeff was just as amazing. We had a laundry list of upgrades and was able to accomplish all of them. The final walk through was done well and I understood clearly as to how to operate all of the functions and accessories with our new travel trailer. Most importantly all of the staff at New generation treated us like family and made us including my dog feel very welcome. I also appreciated all of the follow up calls while our upgrades were being installed and even gave me a call the afternoon before our appointment for delivery to inform me that all the work was done and see you tomorrow! I highly recommend New Generation for your next RV purchase and or service! We love you guys!!

Laura K.

To everyone at New Generation RV Thanks for the photo of us before we left for home after purchasing our new travel trailer....we're having a ball with the trailer. It took 3 days travel out to you and 9 days to get home (would have stayed gone longer if we would have had the time). Once we got home we spent the week putting our "touches" on the trailer and getting it ready for the next trip... Which is today with Gary and his twin brother, Larry, who left this morning to head up to the mountains for a little trout fishing excursion and to get out of our 110 degree heat, here in the Phoenix area. Gary and I will make our first big trip, in a few weeks, when we head up to the Pacific Northwest for about 6 weeks this summer. It was a pleasure to purchase our Cruiser RV-Viewfinder from New Generation RV. Everyone made it a breeze to purchase the trailer; from the price that couldn't be beat, to the paperwork, to getting us on the road and even helping us find our first place to stop for the night. We are looking forward to the next few years of exploring and just getting outdoors. Thanks for helping us make this happen.

Gary and Marci Shephard
Scottsdale, Arizona

We drove 24 hours, there and back, to pick up our new Shadow Cruiser RV, that's gives you an idea that the price and service from New Generation RV is worth it. This is the 6th RV purchased in the US and this has been by far our best experience ...We drove 24 hours, there and back, to pick up our new Shadow Cruiser RV, that's gives you an idea that the price and service from New Generation RV is worth it. This is the 6th RV purchased in the US and this has been by far our best experience. Right from the first phone call I knew we were dealing with nice people. Mandy sold us on the camper and then Tracy and Mark made the rest of the process super easy and fun. I appreciated the walk-through with Carol and the home made checklist for happy camping - very thoughtful We even liked the way we had a chance to go through the accessories available with a pro like Betty. I was also impressed with how they setup my hitch and ensured the truck and camper we safe and ready for the road (12 hours back). Handed them my keys and the rig was waiting for me upfront ready to go - no heavy lifting required. (One past "large" dealer made us look for the camper we had bought (never pre-pay) on a massive lot on our own - nice + the camper was not ready for travel.) I love Canada however I do not understand the HUGE price difference with the US - even with the 10% more you have to pay with the exchange. After everything was said and done, I saved about 10K CAD - including travel costs. Anyways, you can't go wrong when dealing with New Generation RV and have no hesitation recommending them to my fellow Canadians - plus you don't have to be like me and go get it - they'll deliver. Cheers from Manitoba!

Yonn Boissonneault

My wife and two children had decided that we were going to purchase an RV in early 2014. We attended the local RV Expo to get a feel for the makes, models, features and prices. Once we decided upon what was important to us, we then went to several local dealerships and began to assess availability, customer service and flexibilty of negotiations. To be perfectly honest, many of the local dealers were either unresponsive, had limited or no inventory of the models we were interested in, and were not willing/able to negotiate. I then began exploring the possibility of purchasing a travel trailer from the USA. There are many internet stories (both good and bad) about this process. New Generation RV, and more specifically the actions of John Ludwig, were the deciding factors in giving me the confidence to make this purchase, sight unseeen, 100% advance payment. John was very knowledgeable, professional and cooperative. The promptness and completeness of the necessary "Import" documents and the financial documents as provided by Tracy was exceptional! I spent no more than 15 minutes at the Canada Customs location and then I was on my way! The delivery of the trailer to the border crossing could not have gone any smoother! Heidi Jo arrived at the quoted time, provided a thorough walkthrough and demonstration of the trailer and also ensured that my vehicle was safely connected to the travel trailer before departure. As of right now, I am 100% satisfied and would (and have already) recommended New Generation RV as a dealership to consider when purchasing a new Recreational Vehicle.

Terry Alberta
Canada

We went into the RV buying experience knowing EXACTLY what we wanted. We researched several dealers across the U.S. that sold the particular unit we wanted. We started working with NewGen RV when it became clear that they were THOUSANDS of dollars less expensive than others. After working with Mark and everyone else there, it was clear to my wife and I that we would have been willing to spend those thousands gladly to receive the type of customer service that we received. To have the best customer service AND the lowest price for the exact same product is truly rare indeed. We would highly recommend visiting them if you're in the market for a new RV.

Toby O.
Greendale, WI

Great RV shopping experience. We knew what we wanted and ordered it off-season at the best possible price. Saved lots of $$ over other dealer prices and experienced very personalized service. Very reputable company. Treated us great. Highly recommend.

Deena G.
Dresser, WI

Personnel at New Gen RV was exceptional, a great reflection on the company. We're looking forward to our first family camping trip !!!

James

Couldn't be happier with our decision to buy our travel trailer from New Generation RV. Great organization and wonderful people to deal with from the time we started looking to the time we pulled it out of your driveway. No high pressure sales. Great variety to choose from. Thank you very much.

Steven

My wife and I are very happy with the services at New Generation! they were prompt and the staff were very friendly. we will be returning there and definitely recommend to others.

Eric

We have now bought 2 coaches there, both of them have been beautifully equipped, priced thousands below other dealers, and have had exactly what their mission statement says: Great people make great business. Giving glory to God.

Neil

My husband and I are thrilled with our new Alpine and the service and support from New Generation.

Candance

We purchased a pre-owned travel trailer from New Gen. We couldn't be happier. They gave us a super deal and were very friendly. Customer service was excellent. We will definitely go back when it comes time to purchase another RV.

David

Thank you..thank you..thank you! Amanda, Mark, Erik, Betty, Carol and the whole New Generation Team! You guys are AWESOME! Our trailer was absolutely stunning but your team is what made our experience so much fun. Your dedication, hard work and sincere concern and loyalty sets you infinitely above your competition. Anyone in any type of customer service business could learn a lesson or two from your team! Thank you again for an amazing Country Thunder 2014! Can't wait to see you next year!

Rebecca McQuilllen

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